Testimonials

5 star google review

Pinnacle did a great job expeditiously starting the work to mitigate my kitchen sink leak and the associated damage. I have worked with them on a previous claim and JJ, especially, listens, explains things and is a joy to work with.

Kurt Moyer

5 star google review

We’ll be recommending Pinnacle’s team to everyone after our experience with them! After quoting a few companies, we met with Travis, who did the initial evaluation for water damage in our home. He was honest, informative, and answered every question almost immediately during our first time process, dealing with a USAA claim. Miranda was amazing in making sure we’d be available for every work day. Special thanks to the everyone who worked on our home to restore the water and mold, especially: Levi, Yessica, and Jose who worked on most of the days. They took care of our home, as to not damage any walls, floor, and furniture and didn’t waste any time. We ended up needing to temporarily relocate due to losing our bathrooms. With our primary adjuster on vacation, Travis immediately helped us get in touch with USAA to ensure we were taken care of with that request. The insurance process is an extra step and extra time but Pinnacle made it easy to manage. Thank you and aloha nui loa to the whole team!

Ariana Acosta

5 star google review

I am extremely pleased with the services Pinnacle provided. Miranda and the rest of the team are kind, considerate, and knowledgeable when it came to any questions or concerns. They are always there for you even on their days off. Dealing with the insurance side of the process was scary to start with and the Pinnacle team made it easy and as stress free as possible. I was also impressed with the packing system they have in placed as they are organized and labeled the boxes from where the stuff was grabbed from. Thank you Pinnacle for your services, I appreciate you very much!

Erika Reynada

5 star google review

My home recently suffered water damage from a water heater that had been leaking from the top for quite a while and had gone unnoticed. There was also a significant amount of mold growth in multiple rooms. I had a few people from different water damage restoration companies come and have a look at it and all of them told me that my homeowners insurance probably wouldn’t cover any of it. I spent an entire day crying. One of those people was Kai from Pinnacle Restoration, but he was the only one who gave me some hope that he might be able to do something to help me. He took the reins with my insurance company and was working on it the minute he left my house. I have no idea what he did or what he said but he somehow managed to get them to cover just about everything. He is a magician! Everyone, and I mean EVERYONE that I have met from Pinnacle has been nothing but polite, professional, and exceptionally kind during what has been an unbelievably stressful time. Not to mention the fact that the work they are doing is hard, dirty, and time consuming. As far as I can tell, they’ve done a terrific job and I would tell anyone who finds themselves in a similar situation to call them immediately. They went above and beyond to keep the disruption to our daily lives at a minimum, which is nearly impossible, but they did their very best. When a portion of your home has to be torn apart, you need the people doing it to make you feel reassured that everything is going to be ok. These people did that and I am so incredibly grateful that I found them. Thank you everyone at Pinnacle, you are truly amazing! On a side note, I also really appreciate their aloha spirit. My dad has been living in Hawaii since 2005, and I visit 3 or 4 times per year…..it’s like a second home to me. Three cheers for Pinnacle Restoration!!!

Megan Westwood

5 star google review

On behalf of my family and myself, It is a honor and pleasure to extend my gratitude for Miss Marianda and the wonderful Pinnacle Restoration team. Their services expressed kindness, consideration and absolute professionalism. We felt that our home was in the best of care and we truly believe that their services will be of great quality .

Ventrice Laster

5 star google review

Miranda is our superhero. My granny is almost 90 and her insurance, State Farm, jerked her around- telling her to not sign with any contractors, telling her they had people who never showed up or called back- until they closed a water heater burst claim on her. $0 paid, she replaced the water heater out of pocket and paid the plumbers.

After they closed the case, I called here to Pinnacle. I got assigned Miranda. Oh, what a god send of an angel she has been! She got the claim open the next day and they sent in people to get to work. My granny and papa should be able to breathe better and stop getting sick again at last.

Mae Mar

5 star google review

I had a fantastic experience with Pinnacle Restoration. Their customer-oriented approach and clear communication made the entire process smooth. The repaired drywall and paint looks impeccable, reflecting their commitment to quality workmanship. Highly recommended!

Brandi Pina

5 star google review

Seriously everyone in this company is wonderful. They are knowledgeable, thorough, instill confidence, and work step by step with your insurance. My home has unfortunately suffered multiple water damages and being a relatively new homeowner I was really worried about the whole process. Travis and his team are always extremely proactive at mitigating damage and getting to work. They are very responsive, I’ve never known any company or business to be as communicative and available. They’ve always made me feel prioritized and never made me feel bad about early morning updates or late night questions. They make sure to contain everything really well and always clean up after. They are also some of the nicest people you will ever meet. I highly highly recommend this company.

Serenity Marie

5 star google review

Second time using this company. They are responsive to requests, professional follow state and federal guidelines when they are sure of something they ask for help from the experts in the field. Work 100%with insurances and take care of all the paperwork. Very impressed.

Linda Carr

5 star google review

They are very professional. Always on time. Explain what they where doing to remove the sheet rock and worked very clean and cleaned up every room they worked in.

Gail Paolucci

5 star google review

Levi, Travis and the team were very professional and polite. They kept us informed on the progress of the project and cleaned up after the demo was complete.

Tina Ross

5 star google review

Thank you Pinnacle for your work on my restoration. Your workers were kind, hard workers and always cleaned up at the end of the day.

Karen Starbird

5 star google review

What an outstanding experience. This company stands head and shoulders above the rest for customer service. They go above and beyond in every aspect of their work, at every level. Bravo Pinnacle Restoration!

David Sebastian Bach

5 star google review

I’ve used Pinnacle multiple times, privately and with insurance. Their customer service and knowledge is unmatched by any other vendor we have used! You will not regret working with them!

Breanna Anderson

5 star google review

Pinnacle Restoration truly saved us big time. They responded quickly, and professionally. All of their staff and workers were trained, friendly, and detail oriented. I would recommend them to anybody. 5 star all the way!

Chris Zanghi

5 star google review

This is an excellent, professional company with a great deal of experience that made sure my flooded condo was restored just like new. Everyone I dealt with was skilled and knowledgeable. They were on time for work and always communicated next steps. I highly recommend them! I admire their expertise, and focus on excellent communication, and customer satisfaction.

Celeste Post

5 star google review

Used Pinnacle restoration on 11-16-2022. Upstairs bathroom had water damage from toilet. I originally called a different company. This other company just gave us the run around. After a week, we called pinnacle. They were out the same day and by day two the job was done. Sorry I do not remember the names of the gentleman that were out here. But they were very courteous and professional. They went above and beyond the scope of the project. They did a great job. We had a plumber come in after there job and he just raved how well they did. I would highly recommend this company.

Mark Brown

5 star google review

Pinnacle is nothing short of pure professionalism. Every single staff member that I encountered, both face-to-face and over the phone, was friendly, punctual, communicative, knowledgeable and accommodating. They treated my situation as of it was their own. I would recommend Pinnacle to anybody seeking mitigation services.

Pammy Soucy

5 star google review

I had a plumbing flood in my house in the middle of the night. The Pinnacle team came out and they were the kindest group of people helping me through a very challenging process. I hope no one has a flood in their home but if you do, I highly recommend using Pinnacle.

Amber Reynolds

5 star google review

Pinnacle did a great job during a trying time for us Travis was very professional and courteous and kept us informed on what was happening and accommodating supplying us with two portable air conditioners since our a/c was out due to demolition. Thanks Pinnacle we appreciate all you did for us!

Martin Huerta